Make calls part of the workflow, not a separate data silo.
We connect call events, agent actions, dispositions and follow-ups with the CRM wherever the provider APIs support it.
Connect calling workflows directly with your CRM and customer journey.
IVR, click-to-call, call routing, logs and telephony integrations for sales, support and automated workflows.
Telephony capabilities
IVR integration
Click-to-call
Inbound routing
Call logs
CRM popups
Automated call workflows
Click-to-call
Inbound routing
Call logs
CRM popups
Automated call workflows
Delivery process
Provider/API review
Call-flow design
CRM mapping
Integration
Event testing
Reporting setup
Call-flow design
CRM mapping
Integration
Event testing
Reporting setup
Technology approach
Cloud telephony APIs
Webhooks
CRM integration
Voice AI where appropriate
Call disposition workflows
Webhooks
CRM integration
Voice AI where appropriate
Call disposition workflows
Communication + CRM together.
Web Inovant can build both the sales CRM and telephony integration, giving one team ownership of the complete workflow.
INDUSTRY FIT
Adapted for your business model.
🎓Education & EdTech🏢Real Estate & Property🏥Healthcare & Hospitals🛒E-commerce & D2C🏭Manufacturing💼Professional Services🚀Startups & SaaS🏬Retail🏨Hotels & Hospitality✈️Travel & Tourism🍽️Restaurants & Food🚗Automobile & Dealerships💳Finance & FinTech🛡️Insurance⚖️Legal & Law Firms🧑💼Recruitment & Staffing🏗️Construction📐Interior Design & Architecture
RELATED SERVICES
Build the complete technology stack.
START YOUR PROJECT
Connect your calling system.
Share your telephony provider and the CRM actions you need triggered.
Request Development Proposal