AI FRONT DESK

A digital first-response layer for enquiries and appointments.

Handle common questions, capture intent, collect contact details, schedule appointments and route conversations to the right person.

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AI WORKFLOWAI ReceptionistCONNECTED

01

TriggerLead, message, call, form, document or API event

02

AI DecisionUnderstand context, extract data and apply business rules

03

Business ActionRespond, update CRM, assign, schedule or trigger another system

04

Human HandoffEscalate whenever policy, confidence or complexity requires it

WHAT IT SOLVES

Give every enquiry a structured first response.

An AI receptionist can cover repeat questions and intake while making it easy to move to a human when the request is sensitive, complex or high-value.

01USE CASES

Reception use cases

Business-hours information
Service enquiries
Appointment requests
Branch or department routing
Lead capture
Basic status questions

02WORKFLOW

Workflow

Visitor starts conversation
Intent identified
Approved information provided
Required details captured
Booking or routing completed
Conversation logged

03INTEGRATIONS

Integrations

Website chat
WhatsApp
Voice
Calendar
CRM
Ticketing systems

HUMAN + AI CONTROL MODEL

Automation without losing business control.

We define where AI can act automatically, where validation is required and when a human must take over.

Confidence thresholdsRole permissionsHuman approvalAudit logsFallback rulesEscalation logic

AI CANClassify • Extract • Draft • Route • Trigger

+

BUSINESS RULESPermissions • Conditions • Limits • Approvals

+

HUMAN TEAMReview • Decide • Handle Exceptions

WHY WEB INOVANT

Designed around customer experience.

We build the interface, workflow and backend connection together so intake data does not disappear in another standalone inbox.

AICRMWhatsAppWebTelephonyEmailAPIsDashboards

INDUSTRY USE

Adapt this workflow to your business.

The same AI capability can be configured with very different qualification logic, approvals, data fields and handoffs.

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EDUCATIONEducation & EdTech

PROPERTYReal Estate & Property

HEALTHCAREHealthcare & Hospitals

COMMERCEE-commerce & D2C

INDUSTRIALManufacturing

BUSINESSProfessional Services

TECHNOLOGYStartups & SaaS

HOSPITALITYHotels & Hospitality

HOSPITALITYTravel & Tourism

HOSPITALITYRestaurants & Food

AUTOMOTIVEAutomobile & Dealerships

AUTOMATE THE RIGHT WORK

Build your digital front desk.

Tell us your enquiry types, departments and appointment process.

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